Shipments & Returns
WORLDWIDE SHIPPING! * * * NO MINIMUM ORDER REQUIRED!
We ship worldwide with DHL from GERMANY.
Packages are generally dispatched within 24-48 hours after receipt of payment, except over weekends and holidays and are shipped via DHL as registered mail and drop-off with signature.
All packages include a invoice and are correct prepared for eventually random check of customs. We don't ship "gifts". We don't undervalue shipments.
International delivery usually takes between 10-25 business days (mostly faster), unless your parcel is in a random check of customs.
Provided that no other arrangements were made, the regulations of Incoterms 2010 are valid ( http://www.iccwbo.org/incoterms/).
We assume no liability for products which may not be imported in buyers country. Please inform yourself about import restrictions, effective for your country.
If a parcel is returned to us due to content, that is affected from import restrictions, we do not refund shipping costs. If applicable, we charge shipping costs again for repeated shipping of the rest of your order.
To our US Customer:
Because of strict controls of Homeland Security for shipments over 500g delivery time currently may take a little bit more time. Please, have some patience.
If a package is returned due to a wrong address provided by the buyer we do not refund shipping costs. If the buyer wants us to ship the order again, we will charge for shipping a second time.
Returned orders are subject to a 25% restocking fee.
Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Due to State Law unfortunately we cannot accept returns of food or cosmetic items.